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Appointments

Accessing the care you need

Booking an appointment for today:

Request an appointment via PATCHS 

The easiest and quickest way to book an appointment is to send a request using PATCHS. 

PATCHS

Request an appointment by telephone 

Telephone appointments are available to be booked on weekdays from 8am.  Please call the practice on 020 7834 6969 to book your appointment the same day.  

There will be a mixture of telephone and face-to-face appointments available. Requests for face-to-face GP appointments will be triaged by our trained administrative team. 

During the weekends, our administrative email service is unavailable. Non urgent requests will be reviewed within 3 working days.  

For any urgent assistance please contact 111.

To allow your issue to be dealt by the appropriate member of staff, please follow the following options on our telephone:

Option 1 – Appointments and Administrative issues

Option 2 – Test Results- We kindly ask patient to call us after 10:30am about any test result queries they have. Alternatively, patients can use the NHS App / PATCHs Online Consultation for further information.

Option 3 – Referrals – Between 13:00 – 15:00pm, our referrals team will be taking calls to answer any referral queries that our patients have.

Option 4 – For any further enquiries.

Please note – Prescription Requests are to be requested via the NHS App or PATCHs.

We will not deal with prescription requests over the phone.

Request an appointment in-person 

Patients can come into the surgery to book appointments at the reception desk.  

When you get in touch, we’ll ask what you need help with. 

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. 

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Frequently asked questions

Appointments can take place via: 

  • A telephone consultation 
  • Face to face at the surgery 
  • Text or email 

Once you submit your PATCH, it will be seen by a healthcare professional, who will allocate a member of our clinical team to deal with your issue. This healthcare professional may call you or want to see you in person.

Occasionally, with the information you provide, we may be able to directly send medication to your pharmacy, order tests or make referrals.

If we require more information from you, we may reply to your PATCH with more specific questions.

If you are struggling to use PATCHS, our reception team can help you create an account and guide you through completing your first PATCH. Please ring us on 020 7834 6969  so that our reception team can support you by completing a PATCH for you.

You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment. 

 Details of the hubs are below: 

South Westminster Centre for Health 

St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico) 

6.30 to 8pm on weekdays and 9am to 4pm on Saturdays 

 The Connaught Square Practice 

41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30 to 8pm on weekdays and 10am to 5pm on Saturday 

A remote telephone clinic also operates during weekdays 6.30pm to 8pm and 9am to 5pm on Saturdays. Read more on this service

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. 

How to cancel: 

As a practice we have a ‘Did Not Attend (DNA)’ policy, which monitors those who frequently do not attend appointments and fail to notify us. The consequence of this can result in longer waiting times for all patients requiring appointments. 

For more information, please contact the practice. 

If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment.

Please tell us:
• if there’s a specific doctor, nurse or other health professional you would prefer to respond;
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email;
• if you need an interpreter;
• if you have any other access or communication needs.

Your GP will only visit you at home if you are permanently or temporarily housebound, or if they believe that your medical condition requires a home visit. If you need a home visit please call the call the surgery, giving the telephone receptionist details of the medical condition you require GP assistance with. 

You can be visited at home by a Community/District Nurse if the GP feels appropriate.  

If you have recently had a baby, please contact your Health Visitor for a home visit.  

Patients contacting us with acute medical needs can now be referred to five Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).

These hubs take place in different GP Practices across your local area: Paddington Green Health Centre, Lisson Grove Health Centre, St Johns Wood Medical Practice, Marylebone Health Centre and the South Westminster Centre. Patients will be seen by a GP or Advanced Nurse Practitioner.

Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.

Learn more about them here