PATCHs are a digital healthcare company in partnership with the NHS to provide online help for our patients. 

Patients are now able to submit an online consultation and get a response for a clinical team within 2 - 4 hours. The PATCHs team are able to deal with:

  • New Health Problems
  • Ongoing Health Problems
  • Administration Request ( sick notes, letters, blood test results)
  • Medication Requests (including repeats and one off medications)

Please be assured that all the consultations you have with the PATCHs team is also sent straight back to your GP practice for us to provide follow up care if required. 

The PATCHs Team operate Monday - Friday 08:00 am - 18:30 pm

If you need help outside of these hours please call 111 or visit 


For Medical Emergencies please call 999 or go to your local A&E immediately.


Please click on Patchs Image below to be redirected to their homepage, alternatively you can use the following link: 


Appointments System

We offer patients many appointments and our aim is to ensure they are allocated the appropriate type of appointment to suit their medical needs. You can request for a same day urgent appointment or a pre-bookable telephone appointment within 2-3 weeks. 

Telephone appointments are available to be booked on weekdays from 8am.  Please call the practice on 020 7834 6969 to book your appointment the same day. We are unable to guarantee the GP of your choice.

If the GP feels you need to be seen face to face the Doctor will discuss this with you and book an appointment for you at a mutually agreed time. 

We thank you in advance for your patience and co-operation.

Please note we can book routine appointments for the weekend enhanced service managed by the Central London Heathcare Team. If this is convenient and suitable, please inform our administrative team who will kindly book your appointment. Services include GP consultation, nurse appointments, healthcare checks and blood tests.

During the weekends, our administrative email service is unavailable. Non urgent requests will be reviewed within 3 working days. 

For any urgent assistance please contact 111.



Right care

NEW Enhanced Access Hub change April 2023

The Enhanced Access Hubs are services managed by the Federation. They enable patients to see a variety of clinicians outside of core service hours. Patients can book appointments between 18.30 and 20.00 Monday to Friday and 9:00am to 16:00 on Saturdays. Appointments are offered at a choice of two hubs, one located in the north of the borough and one in the south. Patients can book into any hub of their choosing by speaking to their registered GP surgery or by calling the hub service when their surgery is closed. Unfortunately, we are not able to provide this service to patients who are not registered with a GP in the Westminster area.

The two locations are

Pimlico Health at the Marven , 46-50 Lupus St, Pimlico, London SW1V 3EB Weekdays 6.30pm - 8.30pm Saturdays 9am to 4pm

Contact number during working hours ONLY: 07593521981

Connaught Square practice , 41 Connaught Square, St George's Fields, London W2 2HL Weekdays 6.30pm - 8.30pm Saturdays 9am to 5pm

Contact number during working hours ONLY: 07593521982

How can I book in?

You can do this via your registered GP practice requesting an appointment at the enhanced access hub

Online through Airmid (previously known as SystmOnline)

For enquires or to cancel your appointment after 6:30pm you can call the hubs direct

We have a limited availability of pre-bookable telephone appointments up to 7 days in advance from 6.30pm-8pm Monday-Friday and 8am-8pm on Weekends. Please call the surgery to book these appointments.

Please note there are NO walk in appointments **



If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

How to cancel:

As a practice we have a DNA – Did not attend policy, which highlights the importance of us monitoring and managing those who frequently do not attend appointment, but whom also fail to notify us. The consequence of this can result in longer waiting times for all patient requiring appointments.

For more information, please contact the practice. 

Home Visits

Your GP will only visit you at home if they believe that your medical condition requires it and will also decide how urgently a visit is needed, or you are housebound.

If you need a home visit please call the call the surgery, giving the telephone receptionist details of the medical condition you require GP assistance with.

You can be visited at home by a community nurse if you are referred by your GP.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Training Practice

At Pimlico Health @ The Marven we are pleased to continue to be a training practice. This allow us to offer training opportunities to different levels of trainees to assist them in their chosen career in a medical setting.

Registrars are fully qualified and registered doctors who are in final training to specialise in General Practice.

F2 Doctors are in the Foundation Programme and have a full GMC registration.

Medical Students from UCL are in Stage 3 (Year 5) of training, which is the final year.

You may be offered an appointment with one of our trainees in the first instance, this may then be followed up with a GP if required.