Not showing for appointments
Pimlico Health @ The Marven is committed to providing high quality healthcare and services to patients. However there is an increase in demand as we grow in list size, and the populations’ health concerns grow. Many more patients now suffer with multiple health issues. We have a DNA policy that allows us to manage patients who repeatedly fail to show for appointments and inform us.
What is a “DNA”
Approximately 1 appointment ‘Did Not Attend’ (DNA) - i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change appointment.
The effects of these are:
An increase in the waiting time for appointments
Frustration for both staff and patients
A waste of resources
A potential risk to the health of the patient
For more information please see our policy below.
Current practice education regarding DNA’s.
Current cost of DNAs to the practice
1 year statistics
Time in Hours